Terms and Conditions

1. Security & Confidentiality

My aim is to provide a secure and confidential service.

Clients using the services are responsible for the maintenance and protection of their own computer and for regularly updating their security software. Clients are responsible for making the necessary arrangements to ensure confidentiality from their end during sessions and afterwards where computers may be shared.

Personal data that is required for my own records may not be released to a third party except under court order.

Clients accept that there are limits to confidentiality. While the content of the sessions and the client’s identity is treated with the strictest confidence, this may cease should the client disclose criminal activity, child sexual abuse, or material which leads me to believe that the client poses a threat to the safety of themselves or others. In all instances where it may be necessary to break confidentiality the client will be informed prior to any action being taken.

All records and data relating to my services remain my property and no part of session content may be used by any other party for publication in any form, or used in study without my written consent.

2. Terms of Use

Disclaimer
Clients are fully responsible for their actions, decisions and behaviours, during, between and after sessions. The contract of engagement in my services is subject to acceptance by the client that the terms of use and the confidentiality and security policy have been accepted and understood. By accepting the terms of use clients permanently agree to release and indemnify me from all actions, suits, law suits and claims originating from my services.

Sessions
Sessions are of a set time of one hour. Clients are responsible for ensuring that they are available to start the session on time. As all sessions will end on time, sessions that do not begin on time will be of a reduced time but subject to the full hourly fee.

Sessions affected by technical difficulties, or cancellations on my behalf will be subject to a full refund or rescheduled session.

Cancellations
48 hours’ notice should be given for all cancellations by clients. Sessions missed or cancelled with less than 48 hours’ notice will incur the full cost of the session. Cancellations by therapists will result in a full refund or a rescheduled session as per the client’s request.

Payment
All payment is through PayPal or wire transfer. PayPal accepts all major credit cards.
All payments are upfront prior to the time of the session.
For information on cancellations please refer to cancellations.

Agreement
By accepting the terms of use clients agree to comply with the following:
Clients accept responsibility for checking that the laws in their country of residence permit their use of this service.
Clients have read the policy on confidentiality, security and the terms of use and understand their implications.
Clients agree that the use of the service is for personal services and not part of any academic study.
Clients accept that the publication of details pertaining to my services must not be undertaken without my prior written consent.
Clients accept that contact between the client and me take place within the session, the only exceptions being for the purpose of cancellation, or rescheduling, or as per contracted by client and me.